About Us

Our mission

is always to provide an excellent customer service experience and it is at the core of what we do. We focus on building relationships and developing trust. With this we commit to increasing our clients value and achieve long-term growth for their business.

Innovating

Technology is constantly growing and we must grow with it. We make sure we are up to date and have the best, and most efficient tools we need to innovate and grow while maintaining our world class customer service experience.

Our People

Works around the clock to achieve and guarantee success in each call and each customer.

Customer Focus

After indentifying our customer’s needs, we focus on solutions and create a unique experience one phone call at a time. This will always contribute to a business success and customer satisfaction.

Our Services

Inbound

  • Customer Service
  • Billing Support
  • Amend Information
  • Account Inquiries
  • Complaint and Problem Resolution
  • Bi-lingual Support
  • Claims Processing Technical Support
  • Troubleshooting
  • Tier1 & 2 Answering Service
  • Phone Answering Service
  • Product Information Requests Interpreting
  • General Business & Medical Interpreting

Outbound

  • Telemarketing
  • Lead Generation
  • Surveys
  • Debt Collection
  • Commercial Loans
  • Entertainment Services
  • Long Distance Telecom Services
  • Technical Support
  • Email Support
  • Sales
  • Commercial Telecom Services Utilities

What We Have

  • 100 seats(expandible to 250 seats).
  • Production & Reception Area .
  • AdministrativeOffices.
  • Cafetería.
  • Free Trade Zone.
  • Training Rooms.
  • Conference Rooms.
  • UPS Backup.
  • 500 Kw generator.
  • Management& Quality Offices.
  • 4multipleinternetconnections with fiber optic capabilities with *D-100/U-20, D-50/U-20 and D-60/U-30 connection Speed.
  • Dell Power Edge Servers.
  • Avaya Technology.
  • Predictive Dialer -Vici-Dial.
  • 24/7 Security.

C.T.S manages predictive dialer Vici-Dial. The Vici-Dial platform offer the following:

  • 100% call recording
  • Quality control modules
  • CRM tool
  • Reporting tools
  • Call waiting features
  • MTR will operate each of its projects in accordance with your operating-quality standards and business practices.

Our Team

Each and every one of us has a unique ability. We have come together to put forth ideas and create a business friendly environment where we can help your company reach its goals and generate revenue through the customer service experience.

Miguel Pieter


Johaira Soto Account Executive

“Let’s build something together. I want to help you achieve and contribute to your company’s success.”

Contact Us

Get in touch




Contact Information

 


Km. 27 Autopista Las Americas, Santo Domingo Este. Dominican Republic.

[email protected]